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FAQ

What are your hours?
We are open Monday-Friday 9:30 to 8:00, Saturday 9:30 to 6:00 and Sunday 12:00 to 5:00. We are closed on Easter, Thanksgiving, and Christmas.
Is The Cupboard part of a chain?
No, The Cupboard is a locally-owned, one-of-a-kind store. We’ve been located in downtown Fort Collins since 1972. You might be interested in reading about the history of our store.
Can I buy your products online?
We sell a select set of products online and carry an extensive range of products in our store. If you don’t see what you’re looking for in our online store, please let us know. The Cupboard’s strength is personal service and we’re happy to ship purchases from our physical store to you. We can assist you with these purchases over the phone (our toll-free number is 800-569-1873) or in the store.
Can I find parking close to your store?
There are two parking garages close by, as well as several smaller lots and a limited amount of on-street parking. You generally will have as short a walk from your car to the store as you would at a mall, if not shorter. In the garages, you can park free for an hour, or two hours for free with parking validation from The Cupboard. If a purchase is heavy, we will carry it to your car for you, or you may pull your car up to our back door for us to load it.
Do you sell gift certificates?
Yes, we offer gift cards (for use in our physical store only) in any amount.
Can you ship my purchases to me?
Yes, we can ship all over the country. We generally ship by UPS and our charges are similar to what a packaging and shipping store would charge.
Where’s that product I saw in your display a few months ago?
Displays and items are sometimes moved around. We are happy to help you track down a product’s new location. However, with 20 buyers, our merchandise is constantly changing. While a lot of items are always in stock, some have to make room for new merchandise. If we have removed it from our current stock, we can often place a special order for you.
What is your return policy?
If the merchandise is unused and you have the receipt, we can refund the purchase amount. Without a receipt, we issue a store credit to use toward other merchandise. We also support the guarantee/warranty policies of the manufacturers of the merchandise we sell.
Is gift-wrapping available?
Yes, we can gift wrap purchases at no charge.
Do you do knife sharpening?
We do. We can sharpen all kinds of non-serrated knives. We charge $0.50 per inch of blade length. We will have the sharpened knives ready for you as quickly as possible, but we may need up to 48 hours to finish the sharpening.
When is your Sidewalk Sale?
The Sidewalk Sale, our biggest sale event of the year, is held every July. Check our Events page for details on all upcoming events.
Can you do special orders?
We can often order that special gadget . . . just ask and we’ll investigate. Food items can often be ordered by the case.
Do you carry replacement parts for the appliance I bought at The Cupboard?
We carry a lot of parts, especially pieces that can be replaced easily such as coffee carafes, gaskets, blades for blenders, rubber rings for glass jars, etc. If we don’t stock the part you need, we can put you in touch with the manufacturer or with a third party that carries the parts you need.
Is there a good restaurant nearby?
There are at least 50 restaurants within 3 blocks of The Cupboard, and that doesn’t even count coffee houses and ice cream shops! So it’s hard to choose just one or two to recommend, but no matter what type of food you’re looking for, you can find it. There are also plenty of other stores in Old Town, so consider expanding your trip to The Cupboard into a whole downtown shopping day.
Do you have a catalog?
We don’t have a catalog because our product selection changes more frequently than most stores. You may be interested in reading why our selection is more varied than other stores.
Do you sell/accept Downtown Merchants Association Gift Certificates?
We don’t sell them, but as a member of the Downtown Business Association (DBA) we are happy to accept them. The DBA sells the gift certificates in their office at 19 Old Town Square or you can get them from Cache Bank and Trust right down the street at the corner of College and Mountain. The DBA website has all the details you’ll need to know about their gift certificates.
What do you do with my email address if I sign up for your newsletter?
Your email address is used only for sending you the newsletter. We won’t share your email address with anyone else.